STAR原则是Situation, Task, Action, and Result的缩写。大家每做一份工作时都应该问自己如下四个问题,并加以回答。如果你能做到,恭喜你,只需把四个问题的答案合在一起就是你PS中一条很重要的单元。
1. What was the Situation you faced?
“In my previous role at the bank we had a client with a significant discrepancy on their monthly statement. Previous attempts to resolve the issue by other departments were unsuccessful.”
2. What was the Task to be accomplished?
“I was tasked with discovering and correcting the error.”
3. What Actions did you take?
“I performed an analysis on the statement.”
4. What Results did you achieve?
“Within 24 hours I provided an accurate, updated statement to the client.”