[GT送分] 我的Decline 解决过程 [复制链接]

lsmk
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电梯直达

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发表于 2005-12-16 18:36:55 |只看该作者 |倒序浏览

另人痛恨的ETS终于重新release我的T了，下边简单讲讲整个过程。

11.19日，电话送分，用信用卡，6所；

11.23日，通过重打电话发现我的TOEFL unavailable；

11.23-11.26 穷打T的人工电话0016097717100，没人接，（后来有人说是因为thanks giving, 老外放假了），真受不了；犹豫在没有收到通知前要不要给他们寄钱。

11.23日，发EMAIL，询问此事（但有给他们写信的经历，没有15天他们是不会回的，后来证明也是如此）；

11.29日，熬过一个周末后，终于在没有他们的通知的情况下，把$114+$20通过汇票用UPS（从上海到ETS，￥222）递过去，并通过网上查询，11.30，10：00 UPS 将汇票递到ETS手中（仅用一天不到的时间，当然他们用了时间差）；

11.30日，再次发信询问此事，并告之money order已经送过去；

11.30-12.6日苦苦等待。。。。

12.6日，终于等到ETS的回信（第一次的），说我的信用卡被decline了，没有说明原因，并要求寄$134, 并且不能再用信用卡，如下：
Thank you for contacting the TOEFL Program

Dear Examinee,

Regarding your inquiry:

Our records indicate that the US$114.00 credit card payment you
submitted to the TOEFL program was declined.  Your score record is on hold and
no additional services will be processed until your account is paid in
full.

You may submit your payment of US$134.00, which includes a declined
credit card fee of US$20*,  by money order or a check made payable in US
dollars to ETS-TOEFL. Please mail your payment to:

ETS/TOEFL Services
PO Box 6164
Princeton, NJ 08541-6164
USA

Payment by credit card cannot be accepted.

* All declined credit cards and returned checks are assessed a $20
service fee.  This fee is added to the original amount due.  This
information  is listed on page 6 of the TOEFL Information Bulletin under Fees
for Tests and Services.

We appreciate your prompt attention to this matter.

We appreciate the opportunity to assist you. If you have additional
questions, please contact TOEFL Customer Service at 1-877-863-3546 or
1-609-771-7100, or visit the Web site at www.toefl.org. If you contact us
via e-mail, please include all previous correspondence or a summary of
information regarding your inquiry.

ETS is committed to improving your customer service experience. Please
take a moment and complete a short Customer Service Survey at
http://surveys1013.websurveyor.n ... tm?WSB36=TOEFL/TSE.
Thank you in advance for your participation.

welleh2013
TRACKING NUMBER: A00003928959-00016656982

12.6-12.12日，继续哭苦等待。。。。

12.12日晚，打送分电话发现我的T分located...(当时就象是拿到了OFFER一样高兴)；当晚就把分送出了，用的是招行的信用卡（上次用中行），但是到现在也没有扣钱，不知道咋回事；

12.15日，收到我同时送的GRE&TOEFL的书面通知，说成功送出的GT分（也就是说被decline的T的当次送分是先送分后扣钱）；

12.16日，ETS发来EMAIL，说我的分数可以用了，如下：
Thank you for contacting the TOEFL Program

Regarding your inquiry:

Our records indicate that your payment was processed on December 6,
2005, your scores have been released, please allow sufficient mailing
time.

I hope this information is helpful.

终于，噩梦一样的Decline就这样结束了。

总结以下：
1. ETS的TOEFL 是先送分后扣钱；
2. 被decline后需要$20的罚款（(根据decline的原因不同，决定要不要$20.）；
3. 别等ETS说让你寄钱，自己查出钱来先寄过去；
4. 发EMAIL通常要等10天以上，而不是他们说的2-3 working days;
5.  ETS处事方式有些恶心，到现在我也不明白为什么被decline, 为什么decline后付钱不能再用信用卡；
6. 及时的话，从decline到release 大概是20天。

先这么说，有意见大家提。

[ Last edited by lsmk on 2005-12-18 at 21:43 ]

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[GT送分] 我的Decline 解决过程 [复制链接]

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