SUB报名的一个问题！！！！付款后没有确认信也没有Admission Ticket

涛声依旧0829UID: 3403812

我7月份就报名了，付款成功了，信用卡上显示确实扣钱了，但是我的邮箱一直没收到确认信，而且也没有Admission Ticket，查看Admission Ticket时有这样的句子：
Your request could not be processed.

Please make sure all information is correct and try again. NOTE: Your identifying information must be entered exactly as it appears on your registration. If you encounter the error message again, contact GRE Services for assistance.

请问，这是怎么回事啊？