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17The following appeared in a letter to the editor of the Walnut Grove town newspaper.
"Walnut Grove's town council has advocated switching from EZ Disposal (which has had the contract for trash collection services in Walnut Grove for the past ten years) to ABC Waste, because EZ recently raised its monthly fee from $2,000 to $2,500 a month, whereas ABC's fee is still $2,000. But the town council is mistaken; we should continue using EZ. EZ collects trash twice a week, while ABC collects only once. Moreover, EZ—which, like ABC, currently has a fleet of 20 trucks—has ordered additional trucks. Finally, EZ provides exceptional service: 80 percent of respondents to last year's town survey agreed that they were 'satisfied' with EZ's performance."
In this argument, the author claims that the Walnut Grove should continue to use the EZ Disposal to service the town on trash collection rather than the ABC Waste, which is advocated by the town council. The author presented three reasons of the EZ Disposal: more times of trash collection per week, will own more trucks and exceptional service in the past ten years. However, these advantages can't persuade us that EZ is prefer to ABC, and the town should continue to use employ it.
Firstly, no evidence could confirm that EZ has advantage to ABC in service. It is true that ABZ collect trash two times per week while ABC only once, but is these a necessity to collect trash two times per week? May be a time per week of trash collection just enough, or may be because EZ is in short of workers and trucks, it doesn't have ability to collect all trashes one time, so it have no choice but collecting trash two times per week. The plan of EZ to order new trucks also can't evidence the advantage of it too, for it is possible that the trucks of ABZ that now is in service are too old thus the company have to order new ones to replace them; even if the trucks are as good as the ones of EZs, may be the EZ Disposal service more towns, so it doesn't have enough trucks to do its service good enough. Additionally, no direct relationship exists between service quality and number of trucks.
Secondly, the survey can't make us believe that EZ have an exceptional performance. Because we don't know who carried out the last years survey, so we are justified to doubt the survey process may be not correct so the data is not reliable. Even if we assume the data is reliable, does 80 percent of respondent’s satisfaction means the performance of EZ is exceptional. Considering that EZ have serve the town for ten years, residents probably not know how the other corporations' service, so these isn't standard for them to do comparison. May be after they receive the service of other trash disposals, they may change their ideas.
Besides, the EZ charged more money than ABC. Since we don't know the residents whether care about the additional money paid to trash collection, we have the correct reason to doubt whether the additional money is worth to pay. Another problem is the author just lists the advantage of EZ but without pointing out that of ABC.
Even we admit that EZ is prefer to ABC in service although is not in charge, and the residents here do satisfy with the performance of EZ, we may suspect there are better choices than EZ and ABC. May be there are available trash disposal corporations supply better service or similar level of service to EZ but charge less than it.
In summary, the author have to provide us the direct evidence the performance of EZ have much advantage than other available corporation and the additional money is worthy to pay. To reach this end, the author should collect the complete information of available corporation, like the quality of trash collection, the satisfaction degree of served residents and charge ect. Only through thoroughly comparison, a founded conclusion could be drawn at last. |
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