急 关于ETS my account？？？

nuinuiUID: 3129830

我已经重新注册了新用户 而且保证了 信息与报名的完全一致 名字也没有写反 而且他让be sure 的地方我都符合了，但为什么还是提示
The information you provided does not match our records. Please try again.
Be sure to wait 24 hours after registering to access these services.
Make sure your Confirmation, Appointment, or Registration Number is accurate and is from a GRE test date within the past five testing years.
Make sure the Test Date corresponds with the Confirmation, Appointment, or Registration Number that you enter.
If your Email Address has changed in the past five years, try using an older Email Address.
If you need additional assistance contact GRE Services.

这可怎么办呀