关于argument论证深入的实验的原始数据帖

imongUID: 140258

有个idea，看看是不是管用:rolleyes:

argument121
The following is a memo from the president of Cyberell Computer Company.
'All of our customer-service employees recently attended a two-day retreat during which they received retraining in effective customer service. Subsequently, Cyberell's employee-performance study showed that the retreat benefited new employees—those who have worked with Cyberell for less than two years—far more than it did experienced employees. According to the study, after the retreat new employees were able to handle an average of ten percent more calls per hour, and the total number of customer complaints about new employees decreased, but experienced employees showed little improvement in these areas. Therefore, Cyberell should send only new employees to future retreats and should use the resulting savings to double the length of the retreats so that the retreats will be more likely to yield optimum employee performance.'

例文：
In addition, the fact that experienced employees showed little improvement in these areas cannot support that experienced workers have no progress after the retreat. Experienced workers already have the skill at such high level before retreat that they make little mistakes. After the retreat, their improvement cannot embodied in the work, but it doesn't mean they don't have progress.（by 蓝迦绫）

我设想了一个实验：大家仅仅针对experienced employees showed little improvement in these areas cannot support that experienced workers have no progress after the retreat这一点来写paragraph，当然，不是只允许写一个paragraph。只写这一个驳斥点而不要管别的。把自己写好的paragraph贴在下面。或者，以上面这个现成的版本为基础自己进行改写。

然后我们攒够十几个片断argument之后前后前好好比较一下：到底哪个片断论述充分，哪个片断比较菜，原因在哪里，体现在哪里，技巧和注意事项在哪里，等等。好好的讨论一下。免得每次都说“argument展开要充分”到头来还是不明白怎么叫充分。

希望这个实验最后能有用....试试看先？如果支持的话把写好的片断跟帖就好。

crossingrainbowUID: 145603

支持/

lovebrianUID: 157127

顶一下~~~~不过得上课去了~~~郁闷啊！！！

apolloxpUID: 156355

支持一下，
就当个反面教材吧
The fact that experienced employees show little improvement in these areas cannot support that experienced workers have no progress after the retreat. It is possible that after the retreat, experienced employees have also progressed in that they knew more clearly the needs of the customers and were more capable of dealing with it more properly. They could already handle more calls per hour before the retreat. On the other hand, as experienced employees might be able to solve such difficult problems that new employees considered bewildering. As customers sometimes might perceive whether the operator was experienced and capable or not, they might held even higher demands for the experienced employees after the retreat. In this case, although the total number of complaints about experienced employees decreased little, the customer-service by experienced employees might have actually been improved. In a sense, little improvement in such areas as is cited by the arguer does not necessarily mean that there was progress in the customer-service. The arguer would have to provide detailed information about whether the customers were satisfied with the customer-service by Cyberell Computer Company, which is one of the most important criterions for the assessment of customer-service.

happymichelleUID: 154082

随便来写一个支持以下~
In addition, the arguer fails to convince us the experienced employees do not need to take some trainings.  The fact that experienced employees showed little improvements after the retreat does not necessarily follows that it is unworthy to send those experienced workers to the treat because what kind of the training and whom the treat is focused on were not provided, thus we have good reason to doubt the validity of the results.  For example, It is quite possible that the major purpose of this treat is to solve the question of experience, that is to say, to teach the trainees how to gain experience from the experienced workers, in this sense, it is natural that the already experiened employees would improve little compared with the novice.  However, if the treat is to focus on the creativity or originality of its employees, the result might be on the contrary.  Unless the arguer could recognize and rule out other possiblities relevant to the property of the retreat, the conclusion is unfounded.

seeseafastUID: 127774

我可不是上来当反面教材的说
The author assumes that the experienced employees showed little improvement without any evidences, except for the statistics of average number of handling calls and complaints from customers. However, the experienced employees can easily satisfy these simple requirements by their experience in which the neophytes are absent. They might learn other abilities, manifesting in other aspects, from the retraining. For example, the experienced employees would be more professional in their answers for customs’ questions, which would contribute to the repute of the company. And, the experienced employees might be more patient in the answers and handling processes. These and other possible conditions cannot be obviously expressed in those simple index mentioned above. Thereby, the author cannot draw the conclusion that the retraining have no effects on the experienced employees.

springyUID: 122511

The fact that experienced employees showed little improvement in these areas cannot support that experienced workers have no progress after the retreat. In this memo, it seems that the speaker defined the improvement only to be an increase of calls handled, and a decrease of the complaints from customers. However, the definition is quite limited because the speaker just focused on the number, but ignored the quality. Maybe the calls handled by experienced employees gave the customers more satisfaction than before, although the number was not added apparently, and the company hadn't noted the better reflections from customers. Another possibility also exist that the progress of those new employees the speaker had found was not the direct result of the retreat. In fact, longer time in the work field and more thinking are always helpful for everyone to improve his work efficiency.

happycarolUID: 132552

In addition, the fact that experienced employees showed little improvement in these areas cannot support that experienced workers have no progress after the retreat.
Most importantly, the arguer fails to provide any information about the performance of experienced workers in call handling and customer complaints areas both before and after attending the retreat, saying nothing of comparison between their performances. In fact, experienced employees are more likely to have better understanding of their work and make much more progress than those new employees do, in that experienced ones are very familiar with the procedure of certain work.
Even though the arguer can give convincing proof that experienced workers indeed have no apparent improvement in these areas, he could not arbitrarily claim like that. As we know, experience and familiarity is the key to customer-service employees. Those experienced employees, who have worked more than two years, must be competent for their tasks, otherwise they may have been laid off at early time. That means they may have reached vertex of individual capacity and hardly make mistake in handling calls and customer complaints in ordinary work. How can we still expect those masters make obervious progress in their daily work? But it cannot ignor the importance of retreat that may train employees not only to deal with daily work but also to properly act in special situation and some emergence such as dangerous compuer virus outburst broadly. In practice, those experienced workers improve their practical capacity of handling with special events by attending the retreat.

sydUID: 151948

短小但是精悍，自己赞一下。

Another fallacy that weakens the argument is that the arguer unfairly suggests that the experienced workers made no progress after the retreat. It is highly possible that the experienced workers have already met the requirements to handle the calls and consequently cause far less customer complaints compared with the green hands. Nevertheless, what really need improvements and changes may be the contents of the training programs of the retreat, which should be designed specifically to benefit the experienced workers as no one can make further improvements if he/she had already achieved the completeness.

pemUID: 136456

强烈支持
The arguer fails to convince us that experienced employees cannot benefit from the retreat.  Firstly, the arguer did not provide us enough information about the purpose of retreat; there is the possibility that the retreat is applicable to the new employees, after the retreat they would make obviously progress, while the experienced employees probably failed to show greatly improvement in this kind of retreat, but this does not mean the experienced employees cannot benefit from the retreat suitable to them in the future. Secondly, the improvement of experienced employees may be difficult to sense because of their high base of service level; if per day the calls number of customer received by experienced employees and the new employees are 100 times and 20 times respectively, after the retreat, even if the experienced employees increased to 120 times while the new employees to 40, we cannot neglect the progress of the experienced employees. So unless arguer provides us enough information we think the reason is unfounded.
:p

ShakespearUID: 154959

The fact that experienced employees show little improvement in these areas cannot support that experienced workers have no progress after the retreat. On the one hand, such short-term training always shows tendency of diminishing marginal utility in improving those fundamental skills in work, such as handling telephones of clientele, and patience during customer-service. It is highly possible that experienced workers
have made a little progress in these areas, and it seemed that they have gained nothing compared to the conspicuous enhancement of those novices; on the other hand,experienced workers, through the two-day retreat, would be more efficient than ever in other areas than those basic ones. Maybe they have learnt more about the technical knowledge about the products of their company, and thus they would be able to answer some questions of customers on those aspects that are more frequently asked, as a result, the company would save cost from sending technical stuff to visit customers' home.

DaffiUID: 18714

The fact experienced employees showed little improvement in these areas cannot support that experienced workers have no progress after the retreat. The arguer here made an ungrounded assumption that no other factors but the two-day retreat affect the performance of the experienced employees. In fact, some other possibilities should be taken into consideration. A quite probable possibility is that as a result of the two-day retreat, the experienced employees have made such great improvement that more difficult calls are assigned to them. Given easier and less calls, the new employees are certainly able to be seemingly more efficient and receive less customer complains. Then how could we draw a conclusion that the experienced employees have made no progress after the two-day retreat? To substantiate his argument, the arguer should provide more valid evidences showing there is cause-and-effect relationship between little improvement and no progress of the experienced, not two isolated phenomenons.

吭哧吭哧啃啃UID: 153580

The arguer unfairly concludes that experienced employees made no progress after the 2 days treat for the reason that they showed little improvement on the skills of handling cells and customer satisfaction. First of all, it is likely that 2 days treat is too short for them to make improvement as large as fresh employees because of the high level they have being maintained. Secondly, it is also likely that experienced employees benefit a lot from the effective customer service training which do not reflect from the study, such as the skills on other aspect. The arguer cannot convince me the ineffectiveness of training unless the facts above have been ruled out.

GITERUID: 138732

bow一个！~举个例子:)
The mere fact that the experienced employees show little improvement during the process of retreat doesn't represent that such training is useless for them. Possibly just for the main-purpose of what part of the retreat aim to, inappropriate with the demerits that they really deserve. For that compare with the experience in working and solving problems, the neophyte just need a course to adapt the psychological ideas of customers, while the veterans, after a long period in grasping the tendency of people, maybe their words more persuasive than the newcomers. During the communication with each other in such training, the new-employees maybe acquire a lot, whereas the experienced, satisfied with their superiority, and rarely acquire the correspondingly advices from the new one.

Such relationship, as if teachers and students, that teachers inculcate the knowledge and the moral principles to students while surviving in the society, and students also deserve the authority to comment on their behaviour and the qualification of education with the way of regular evaluation. Teachers, as well as the new employees, should gradually set focus on the development of potential creativity, capability in administration, and the way melts into work group. The proverb—live and learn—just indicate the ideas that it is endless in properly dealing with the relationship with others while absorbed the advanced knowledge. Depriving the phenomenon retain on the cutaneous profundity, the rapid progress in the training mainly comes from the vigor, enthusiastic and fresh idea about their new work, and little contravention should modified during their working. The effectiveness to the experienced employees, while in the communication with new one, could be on to more diverse aspects in the society and play a significant role in the future whereas can not be embodied within a considerable short time.

发烧2000UID: 157260

大家看看！~~~
Secondly, this memo mistakenly conclude that the experienced employees gained little progress on the basis of the increasing percentage of experienced workers’ performance less than that of the novices. It is entirely possible that this retreat also help the experienced workers learning a lot of fresh information and skills, however, certain kind of enhancement have appeared pales when compared with the inexperienced freshmen who have little accumulation and certainly gain relatively more knowledge from certain kind of retaining course. In addition, in most of the cases, the improvement of the experience workers has been neglected for the absence of authorized standard to measure the improvement of the experienced workers in the background knowledge. In other words, most of the skillful worker has already gained certain amount of accumulations and practical experience, and hence can satisfy the basic demand of most customers. However, the retreat can inculcate them many of the further background which is very helpful for them to provide their customers with a much higher quality service. Though certain kind of improvement can hardly be noticed, it is meaningful for the promotion of the satisfactions of the company or even attracts more people to enjoy our high standard of service.