Responsibilities
Implement creative ways to improve our customer relationships, tailor and share performance-enhancing suggestions, and promote other Google products.
Prioritize and deliver outstanding customer service experience to Google's advertisers, publishers, and/or users.
Manage customer enquiries by phone, e-mail, live chat and/or face to face meetings.
Collaborate with Specialists, Engineers, and Product team members on new feature development.
Provide strategic and consultative advice and help solve technical issues by working with a large number of businesses from your market.
Qualifications
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
Ability to speak and write in English, Cantonese and Mandarin fluently and idiomatically.
Preferred qualifications:
Experience or interest in sales, customer support, account management, marketing or consulting.
Demonstrated experience troubleshooting or resolving customers queries.
AdWords product knowledge and experience. Knowledge of Hong Kong and Greater China markets.
Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail.
Self motivated with the demonstrated ability to lead and/or motivate others around you.