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argument 149
In the memorandum, the director makes an assumption that sending Get-Away Airlines (GAA) mechanics to the Quality-Care seminar, which the maintenance crews of an automobile racing industry had attended, and they performance improved markedly, will certainly lead to improved maintenance along with greater customer satisfaction and great profits. I find this argument unconvincing for several reasons.
First of all, the argument relies on what might be a false analogy between GAA mechanics and the automobile racing industry's maintenance crews. The author assumes that the seminar has a significant effect to the automobile racing industry, and it surely can improve GAA performance. However, this assumption is unwarranted. For instance, the workers of this two companies perform completely different jobs, although it seems that in some parts of their jobs exist the same functions, but they are totally different. The crews in Cars Company are more care about the speed than the safety of racing drivers, on the contrary, the GAA mechanics are required to ensure that all parts of the plane are in good state, otherwise it will lead to a serious disaster and thousands of lives will lose. Moreover, the requirements of these two kinds of crews are not the same. Common sense informs me that any racing car's mechanics can confidently do the same job as a plane mechanic unless he took more lessons on this course. Based on this, I cannot accept the author's assumption before he provides some evidence to prove it.
Further more, the argument concludes based on a known correlation between the seminar and the performance improvement, at least partly, to the former. Yet the correlation alone amounts to scant evidence of the claimed cause-and-effect relationship. The author overlooks the possibility that the GAA workers already have well skills before taking the seminar or the QAA already has good equipments and chances to let it improves markedly. If this is the case, then the conclusion that the seminar dues to the improvement would lack any merits whatsoever.
Last but not least, even if all the assumptions above mentioned are true, the improved maintenance also cannot directly lead to a greater customer satisfaction and greater profits for the airline. The satisfaction is affected by many factors. For example, the ticket's price and discount, the service and whether the planes arrive on schedule etc. Moreover, if the spending on the seminar are exceed to the profits, it's not worthwhile to take this seminar. In short, since the argument completely relies on efficient evidence to conclude that the seminar can make effort on the customer satisfaction and greater profits I cannot take the author's conclusion.
In sum, the argument for emulating the automobile racing industry method is not well supported. To convince me that the performance of the automobile racing industry crews improved markedly is really due to the seminar, the author must provide more evidence. Of course, the author must also supply evidence to support his final conclusion that the seminar will lead to improved maintenance and thus to greater customer satisfaction along with great profits. |
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