7. Now you will be asked to respond to a co-worker. Imagine that you happen to meet a colleague who has recently received a promotion. Greet your colleague and be sure to
o mention the recent promotion,
o express your positive reaction to the promotion, and
o extend appropriate wishes to the colleague.
You will have 30 seconds to prepare your response. Do not begin speaking until I tell you to do so. (60 seconds)
8.
Now you will be asked to respond to a telephone message containing a complaint. Imagine that you are the manager of a catalog company that sells office furniture. After you hear the message, you will have 30 seconds to prepare your response. In your response be sure to
o show that you recognize the caller's problem, and
o propose a way of dealing with the problem.
Now listen to the voice message.
9. Now you will be asked to make a progress report in a voice-mail message. Imagine that you work for the personnel department of a company or hospital that is revising its training manual for new employees. The flowchart below represents the steps taken in reviewing training manuals. Please take 15 seconds to look at the flowchart.
Now you will hear a conversation between two of your colleagues about the revision of the training manual for new employees. After the conversation, you will have 45 seconds to prepare a voice-mail report for Mr. Jacobson, your supervisor at work who has asked for a progress report on the project. Please listen to the conversation.
You will have 45 seconds to prepare your voice-mail report for Mr. Jacobson. In your report you should talk about:
o what the situation is,
o what has been accomplished, and
o what remains to be done.
Do not begin speaking until I tell you to do so. (60 seconds)
7。可以说:
Congratulaitons! I have heard about the promotion you have got. You must be excieted about that. Happy for you. I think you totally deserve it.Just think about how hard you work and the positive impacts you have on other staffs. Becasue of your hardworking spirit, all staffs work pretty diligent and the general atmosphere is perfect. Besides you have worked in this company for over 30years and have done great contributions to its development. I believe the new position will be a better opportunity for you to display your capability and talents. 30 years' experience will surely help you a lot in people management as the manager. Congratuation again!
8.没有具体问题吗?那我随便假设了
Hi, is that Mr. Black? This is Susan Zhang from Catalog Company. I am the manage of sales department. I have received your message and realized that the office furniture you bought last week were dilivered 3 days late than schedule, and when it finally arrived, it wasn't the one you ordered. I am so sorry about what had happened. I understand your situation very much, and admit that it is all our fault and carelessness. However, I promise this kind of thing will never happen again. Right after this phone call I'll ask related staffs to check this problem and have it settled by this afternoon. I hope you are satisfied with this solution. Please let me know if you have received this message.
Yeh, you are right, I think that is quite perfect...when I am practising the ETS sample question right now I recorded what I blurted out...and when I back to listen to them again...I always find that there are some places need to be rectify...