crack 9t小组17th——harrietann

harrietannUID: 2204456

第十七次作业:
writing(communication):
When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

Service during and after the purchase has been taken more and more enterprises, but this can not avoiding the occurance of poor service in our daily lives, and either the disadvantageous quality of products. Basic to the reason why some people prefer to complain in writing is mail is the solution with politeness and distance, which means they do not have to talk to the managers face to face. As for as I am concerned, however, complain in person is much more effective and powerful than letters, so I feel obliged to complain in person.

Primarily, complain in person is of much effeciency. From my point of view, I could express my real feeling to some one related to the problem, then the clerk would reach to the key point of their product or service. Awareness will lead the resolution in the way most to my taste, and it is for sure the most suitable outcome to me. When I went out for dinner last week, the suck service really fueled me. The waiter did not know what the hitted dishes of the restarant and he did not know the name of dish he served to the table, either. In this case, I advocated to talk to the manager and told her what had just happened to me. Immediately she made an appologization to me as well as changed another waiter. Supposing that the choice of complain in writing would get the same result? The manager would also say sorry to me in her mail, but how about my dinner that day in that restaurant? Horrible comes to my mind. So, complain in person overweighs that in writing.

Coincident with effeciency and power, face-to-face complain is a more explicit way than mail complain. Communication in person contains eyesight, biaoqing and body language as well as words form the mouth, by which we could make ourselves understood with more probability. For example, last year my elder sister bought microsoft oven in the supermarket of Wal-Mart. Unfortunately, the oven did not work just a few months later. She wrote an e-mail to the service department. But when the working arrived her department, he took the wrong hardware, for my sister's dicription to her oven is not to the point. Now it is quite obviously that  complain in writing is not clear enough.

In addition, complain in person sometimes can not compete with that in writing in control of motion. That is to say anger may be drawbacks for conversation between the customer and the producer. Or the seller is out of  reach if we order the product online and the seller is in a foreign country.

In conclusion, I insist the view that complain should be solved in person. Though there exist some defects considering the motion and location issues, complain in writing can hardly compare with that in person in the aspect of efficiency and clarance. In the mean time, several action had been undergoing for gettig rid of problems in online purchase such as e-bay and taobao. All after all,I vote for complain in person.

大家多指教萨~~

harrietannUID: 2204456

谢！！再接再厉~