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谢谢。。版主。。版主 的大作就是。。一个点。说的很多 说顾客满意度和培训没关系 说了很多
这样 会不会。。有点 没抓住重点。。
像我写的
The director recommend that Get-Away Airlines should pay to send its crews to
the Quality-Care Seminar, by the following reasoning: based on the premises that the report of automobile racing industry, which demonstrates that crews perform better after the seminar, and the maintenance crews of them, perform similarly with that of Get-Away Airlines, the director conclude it will be a profitable investment.
Although, the reasoning of the director seems cogent at first glance, and the thinking for the sake of the company really worth admiring, there are some flaws in the both the premise and conclusion, which will be illustrated in turn.
Mulling over the report, the reliability of the report firstly occur in my mind. Does any expert provide evidence to demonstrate the reality of the report? Is it a report which is valid in only few areas and cannot stand for the national condition? Are the crews included representative for the whole crews? Without provide more fact answering these questions, it is not convinced that the seminar, in truth, betters the performance of the crews.
In addition, the assertion that "these maintenance crews perform many of the same functions as do our mechanics" remains vague. What is the definition of "many"? Half? Sixty percent? The direction should do more research to provide a exact number. What's more, the same functions the crews do not necessarily equal the same increasing of performance. Without considering other elements influencing the performance, such as the difference of the machines and environment, it is too hasty to get the conclusion. Perhaps the different environment results in the opposite effect of the seminar.
Finally, even if both of the premises are reliable, it is imprudent to get the conclusion, that the seminar will lead to improving maintenance and greatening customer satisfaction and profits. There are a lot of factor affecting the maintenance, customer satisfaction and profits, without taking them into consideration, it will undermine the convincing of the suggestion. Take the issue of profit as an example. The final profit relies on the cost and revenue. However, there are exact compassion of the potential cost and revenue of the seminar in the memo. Without that, we cannot get the conclusion that the suggestion will lead the company to the future of profit.
In sum, there is reason to believe the loyalty of the director. However, there is no reason to the take the suggestion just by the information provided by the memo. To improve the effectiveness of the memo, the director should give more information in detail showing the reality of the report and the similarity of the two companies. To prove the suggestion will lead to better performance of the crews, customer satisfaction and the profit, the director need to do more research to get the exact number. (466)
当然 可能 我打字也慢了点。。开头写完 就剩20分钟了。
。 5# lingli_xiaoai |
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