For iBT cancellation assistance we suggest that you contact your Regional Registration Center (Prometric) located in Kuala Lumpur, Malaysia, at telephone number 60-3-7628-3333.
*If you reschedule or cancel your TOEFL iBT® test registration no later than 3 full days before your test date (not including the day of the test or the day of your request), you will receive a partial refund equivalent to half the original test fee paid. For example, the deadline to reschedule a Saturday test is Tuesday. If your request is not received within 3 full days, your full test fee will be forfeited.
To reschedule, you will need to provide
• your registration number
• the full name you used when you registered
The fee for rescheduling is US$60. Payment must be received prior to rescheduling.
If you are testing in the United States, Canada, or a U.S. Territory*:
• Reschedule or cancel online in the registration system on the TOEFL® website at www.ets.org/toefl
• Reschedule or cancel by calling 1-800-GO-TOEFL (1-800-468-6335) or 1-443-751-4862
If you are testing outside the United States, Canada, or a U.S. Territory*:
• Reschedule or cancel online at the TOEFL website at www.ets.org/toefl
• Reschedule or cancel by calling the appropriate Regional Registration Center (RRC). Contact information is available athttp://www.ets.org/toefl/ibt/register/
*American Samoa, Guam, Puerto Rico, and U.S. Virgin Islands
You cannot reschedule or cancel your registration via mail or email.
Refunds are processed automatically and include taxes as applicable. Refunds will be in U.S. dollars. Cash refunds are not available.
We appreciate the opportunity to assist you. If you have additional
questions, please contact TOEFL Customer Service at 1-877-863-3546 or
1-609-771-7100, or visit the Web site at www.toefl.org. If you contact us
via e-mail, please include all previous correspondence or a summary of
information regarding your inquiry.
Please be sure your TOEFL Profile includes a current e-mail and mailing address.