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jojosizeyUID: 2990830

2012-03-20

as we’ve talked about a key aspect of running a successful business is knowing getting a good sense of what the customer actually wants, and how they perceive your product. So with that in mind. I want to describe a very simple method of researching customer preference, and it is becoming increasingly common, it's called MBWA which stands for managing by wandering around. Now, MBWA, that's not the most technical sounding name you've ever heard, but it describes the process pretty accurately. Here is how it works. Basically, Um, the idea is that business owners or business managers just go out and actually talk to their customers, and learn more about how well the business is serving their needs, and try to see what the customer experiences, because that's a great way to discover for yourself, how your product is perceived, what the strengths and weaknesses are, you know, how to you can improved it that sort of thing, you know ???, they make soup and can vegetables and such. Well, the head of the company, had ??? executives walk around supermarkets asking shoppers what they thought of ??? soup, and he use the data to make changes to the company's product, I mean, when ???s of all the companies, embraces something as radical as MBWA, it really show you how popular the theory has become.
But this is dangerous to base decisions on information from a small sample of people? Is it large scale market research safer getting data on a lot of people?

jojosizeyUID: 2990830

2012-03-23

That's a good question, and well I don't want to pretend that MBWA is some sort of replacement for other methods of customer research. Now the market research data definitely can give you a good idea of, um, of the big picture, but MBWA is really useful kind of filling in the blanks, you know, getting a good underground sense of how you products you use and how people need respond to them, and Yes, the numbers of opinion you get is small so you do need to be careful, but, good business managers will tell you that the big fear they have an.. .and one of the most frequent problems they come across is well becoming out of touch with what their customers really want and need. You know surveys and market research stuff like that; they can only tell you so much about what the customers actually want in their day-to-day lives. Managing by wandering around on the other hand, that get you in there give you a good sense about what customers needs so. So when use combination then, MBWA and market research were the powerful tools. Oh, here is another example for you, um, see you executive for a clothing manufacture. It was like jeans you know, they went in work in the store for a few days, selling ??? cloths. Now that give them a very different idea about their product. They saw how people responded to it; they could go up to customers in the store asked questions about it.