53. The term "users friendly" is usually applied to the trouble-free way that computer software moves people from screen, function to function. However, the term can alao refer to a government office, a library, public transportation, or any designed to provide information or services in an easy,friendly way. Just as all societies have many striking examples of user-friendly services, so do they abound in examples of user-unfriendly systems."
Identify a system or service that you have found to be either "user-friendly" or "user-unfriendly". Discuss, from the user's perspective, in what way the system either is or is not easy to use and explain the consequences or effect of such a system.