求帮忙啊悲剧

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申请Brandeis的生化，然后交完钱了，老师说推荐信提交不上去，我就写信给研院，研院这样回我的。
The Graduate School leaves the responsibility with the applicants to ensure that their recommenders send in letters. If your recommenders were having difficulty submitting their letters electronically, the problem has resolved itself and they should be able to electronically submit their letters at this time.

Best,
这是坑爹啊，到现在推荐信也提交不上去诶，大神们求支招